Refund and Returns Policy

Effective Date: 1st October 2024

Thank you for shopping at First Basket. We strive to ensure you have a pleasant shopping experience and are satisfied with your purchase. Please review our Refund and Returns Policy below to understand your rights and the steps to take if you need to return an item or request a refund.

1. Returns

1.1 Eligibility

  • Returns are accepted within [insert number] days of the delivery date.
  • To be eligible for a return, items must be unused, in the original packaging, and in the same condition that you received them.

1.2 Non-Returnable Items

  • Certain items are non-returnable due to hygiene or other reasons, such as [list any specific non-returnable items, if applicable].

1.3 How to Return

  • Contact our customer service team at +233 (0)25 704 4808 or via email at [email protected] to initiate the return process.
  • Provide your order number and reason for the return.
  • We will guide you through the return process and provide you with a return shipping label if applicable.

2. Refunds

2.1 Processing Time

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert number] days.

2.2 Partial Refunds

  • Partial refunds may be granted for items that are not returned in their original condition, are damaged, or are missing parts for reasons not due to our error.

3. Exchanges

Currently, we do not offer exchanges. If you wish to exchange an item, please return the original item and place a new order for the item you want.

4. Shipping Costs

4.1 Return Shipping

  • You are responsible for return shipping costs unless the return is due to a defect or error on our part.

4.2 Original Shipping Costs

  • Shipping costs are non-refundable.

5. Contact Us

For any questions regarding returns or refunds, please contact us:

We are committed to providing excellent customer service and will do our best to resolve any issues promptly.