Frequently Asked Questions (FAQ)
To purchase items from 1stBasket, simply visit our website at www.1stbasket.com. Browse through our diverse selection of products, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.
Currently, we only accept mobile money payments.
Yes! Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website.
We accept returns within 2 days of delivery. Items must be unused and in their original packaging. For more details on our return policy and to initiate a return, please visit our Returns & Exchanges page.
Shipping costs vary based on the delivery location and the size of your order. You can view the estimated shipping cost at checkout before you finalize your purchase.
Currently, we only offer shipping within Ghana. We are working on expanding our shipping options and will update our customers as new destinations become available.
If you receive a damaged or incorrect item, please contact our customer service team as soon as possible. Provide your order number and details of the issue, and we will assist you with a replacement or refund.
No, you can check out as a guest. However, creating an account allows you to track your orders, save your favorite products, and streamline future purchases.
Yes, we use advanced encryption and security measures to protect your payment information. Your transactions are secure and processed through a trusted payment gateway.
Yes, we offer gift cards that can be used to purchase items on our website. You can buy gift cards from our Gift Cards page and they will be delivered to the recipient via email.
Once an order is placed, it is processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us immediately. We will do our best to accommodate your request if the order has not yet been processed.
To stay updated on our latest products and promotions, you can subscribe to our newsletter, follow us on social media, and check our website regularly for updates.